Shipping Services

KOSE LLC determines the choices of couriers and routes. All orders will be shipped with trackable service and customers will be able to track the shipment status.

 

Order Handling

After confirming payment is successful, KOSE LLC will process to the fulfillment of an order with an estimate handling time of 2-5 business days.

This applies to all available items.

 

Delivery Time

The estimated delivery time would be around 5-10 business days after your order is dispatched from our warehouse. KOSE LLC shall not be liable for any uncontrollable factors that impact the speed of delivery (courier delays, bad weather, customs checks or other uncontrollable circumstances etc.).

Liability of Delivery

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KOSE LLC shall not be liable for the loss or damage caused to parcels during transit, except when a the customer has bought insurance service for the shipment. The transportation of any parcel is solely the liability of courier companies. Courier companies only cover physical loss or damage to a parcel during transit, subject to the maximum liability specified in the terms and conditions of their service. KOSE LLC Deals can only assist in the claim process, however, has no control on the final compensation a courier company would provide.

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Cancel Order

Order cancellation is only accepted if your order is in the processing status and has not been packed yet. Cancellation requests for orders should be made by submitting a Cancellation Ticket. Cancellation through any other means such as email or phone will not be acknowledged or processed. Once the order is packed and/or picked up by the courier for the preparation of the shipping process, customers can only request a return instead of order cancellation. Any return fee, including administration and return shipping fees, are borne by the buyer. All goods returned must be packaged

in good and original condition, unused, and unopened within 14 calendar days.